Returns & Refunds Policy

Returns & Refunds

At SKYNT, customer satisfaction is important to us. We strive to ensure that every product delivered meets our quality standards. If you are not completely satisfied with your purchase, please review our Returns & Refunds Policy below.

By placing an order on our website, you agree to the terms outlined in this policy.

 

Return Eligibility

Customers may request a return and replacement or refund for product damage on arrival. Requests must be submitted within 5 days from the date of delivery, subject to the conditions outlined below.
Please shoot a video on opening and photographs of the product and packaging damage, so our team can review and resolve the issue promptly. Requests without a video on opening will not be accepted for a refund or return or replacement. 

 

To be eligible for a return with a replacement or refund, the product must be:

  • Damaged or defective on arrival in its original packaging.

  • Expired product or incorrect products received.

  • Contact our customer support team within 48 hours of delivery and submit a request within 5days.

  • Include all original labels, seals, accessories, and inserts.

  • Accompanied by proof of purchase or order confirmation. 

Returns requested after the applicable return window may not be accepted.

 

Non-Returnable Products

 

For hygiene and safety reasons, opened, used, damaged, or tampered products are generally not eligible for return unless they were received in a defective condition (which needs a video on opening).

  • Opened or used products. Did not like the product.

  • Products damaged due to misuse from customer side or improper storage.

  • Products purchased from a third party (Zepto, Amazon, Nykaa, BigBasket, Instamart) must be returned through them. 

  • Gift cards and promotional items.

 

SKYNT reserves the right to reject returns that do not meet the eligibility requirements outlined in this policy.

 

To help us review your request, please provide:

  • Order number

  • Clear photographs of the product

  • Images of the packaging

  • A description of the issue

Our team will evaluate the request and determine the appropriate resolution.

 

How to Request a Return

 

To initiate a return request:

  1. Contact our customer support team at email@skyntcare.com.

  2. Include your order number and reason for return.

  3. Attach relevant video(s) and  photographs as applicable.

  4. Wait for return authorization and instructions from our support team.

Returns sent without prior approval may not be accepted.

 

Return Inspection Process

 

Once a returned product is received, it will undergo an inspection to verify:

  • Product condition

  • Packaging integrity

  • Eligibility under this policy

Approval of a return request does not automatically guarantee approval of a refund. Refund eligibility will be determined after the inspection process is completed.

 

Refunds

If a return is approved, the refund will be processed to the original payment method used for the purchase whenever possible.

 

Refunds may include:

  • Product value paid by the customer

  • Applicable taxes paid on the order

Shipping charges, handling fees, and other service-related charges may not be refundable unless required by law or due to an error on our part.

 

Refund Processing Time

Once a refund is approved:

  • Refund processing may take 5–10 business days.

  • Banks, payment gateways, and financial institutions may require additional time to reflect the refund.

  • Actual credit timelines may vary depending on the payment method used.

Customers will receive notification once the refund has been initiated.