Support

Frequently Asked Questions

Welcome to SKYNT. Find answers to the most common questions about our products, orders, shipping and returns below. For anything else reach out at email@skyntcare.com.

About SKYNT

• What is SKYNT?

  SKYNT is a skincare and skin-tech brand developed to transform skin health. We combine science-backed skincare products and innovative technologies to help individuals achieve healthier skin through optimized, results-driven solutions.

• What makes SKYNT different from other skincare brands?

  Many skincare brands focus solely on selling products. SKYNT aims to create a complete skincare ecosystem by combining optimized formulations, personalized recommendations, and future skin-tech solutions — making skincare more effective and a genuine part of your health and wellness routine.

• Are SKYNT products safe?

  Yes. All products are made in a clean, ISO 9001, GMP and FDA certified facility, and have been dermatologically tested by approved laboratories. We recommend a patch test before first use, especially for sensitive skin.

Products and Ingredients

• Are SKYNT products suitable for all skin types?

  Our products are formulated for all skin types and have been tested on both male and female skin. Results may vary depending on personal skin conditions, usage and health habits.

• How do I know which product is right for me?

  Explore the product descriptions, ingredient information and usage guidelines on each product page. For personalized assistance, get in touch with our team — we are happy to help you find the right fit.

• Are your products dermatologically tested?

  Yes. SKYNT products undergo stability, microbial and preservative efficacy testing. All products have been independently dermatologically tested and certified. Consumer safety is a core value in everything we develop.

• Are SKYNT products cruelty-free?

  Yes. All SKYNT products are vegan, paraben-free, cruelty-free and fragrance-free. We are committed to responsible product development, sustainable sourcing and ethical practices across our entire portfolio.

• Can I use multiple SKYNT products together?

  Yes. Many SKYNT products are designed to work as part of a complete skincare routine. Follow the usage instructions provided on each product page for best results.

• How long will it take to see visible results?

  Results depend on skin type, existing concerns, lifestyle and consistency of use. Some users notice improvements within 3–4 weeks, while others may require longer periods of consistent use.

• What should I do if a product causes irritation?

  Discontinue use immediately and consult a qualified healthcare professional if irritation persists. All SKYNT products are tested for non-irritant formulas, but a patch test is especially important if you have sensitive skin.

Consultations and Guidance

• Do you offer skincare consultations?

  Not currently. However, our team is always happy to answer questions about our products. Contact us at email@skyntcare.com.

• Can SKYNT diagnose medical skin conditions?

  No. SKYNT does not provide medical diagnosis, treatment or healthcare services. Any recommendations are intended for cosmetic and informational purposes only. Please consult a dermatologist for medical concerns.

Orders and Payments

• Which payment methods do you accept?

  We accept UPI, debit cards, credit cards and net banking. Available options may vary based on your location.

• Can I modify or cancel my order?

  Modifications or cancellations may only be possible before the order enters processing. Contact our support team immediately at email@skyntcare.com.

• I paid but did not receive a confirmation. What should I do?

  Contact us at email@skyntcare.com with your payment details and transaction reference number. We will investigate and assist you promptly.

Shipping and Delivery

• Where does SKYNT deliver?

  SKYNT currently delivers across serviceable locations throughout India. You can verify delivery availability by entering your PIN code during checkout.

• How long does delivery take?

  Most domestic orders are delivered within 5–10 business days. Once your order is dispatched, you will receive tracking information via email or SMS.

• Do you offer free shipping?

  Promotional free shipping offers may be available from time to time. Any applicable shipping charges will be displayed clearly during checkout before payment.

Returns and Refunds

• Can I return a product?

  Yes, if the product is damaged on opening. Eligible products may be returned within 10 days of delivery. Please record a video when opening your package — this is required for all damage claims.

• Can I return an opened or used product?

  For hygiene and safety reasons, opened or used products are generally not eligible for return unless received in a defective condition (documented with an unboxing video).

• When will I receive my refund?

  Approved refunds are typically processed within 5 business days after the returned product has been received and inspected.

• What if I receive a damaged or incorrect item?

  Contact us within 48 hours of delivery with an unboxing video, photographs and your order number. Email: email@skyntcare.com

Last updated: June 2026